Quote requests
A quote request is not an appointment and can be withdrawn without a fee.
Before an appointment is confirmed
You may stop the booking process at any time. This website does not collect payments or impose cancellation charges.
Confirmed appointments
Contact us as soon as possible to cancel or reschedule. Any notice period or fee must be clearly disclosed in the written appointment terms before you confirm. If no separate cancellation term was disclosed, we will assess reasonable, documented costs only where allowed by law.
Deposits
This website does not collect deposits. If a deposit is requested separately, its amount, purpose, refundability and cancellation conditions must be communicated before payment. Never send card details by ordinary email.
Refunds
If you paid for a service that is cancelled by Peekok Care before work begins, amounts paid for that unperformed service should be refunded using an agreed method, subject to applicable law. Partial or completed-service refund requests are reviewed based on the agreed scope, work performed and legal rights.
Service concerns
Inspect the vehicle when practical and contact us promptly, preferably within 48 hours, with details and photos if helpful. We may reasonably request an opportunity to inspect or address an in-scope issue. Reporting promptly helps us investigate but does not remove rights that applicable law gives you.
Timing
Approved refund timing depends on the original payment method and financial providers. We will communicate the expected timeframe.